Exchange Policy

What is your exchange/return policy? 

We take pride in providing a hassle-free exchange/return policy to guarantee your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for an exchange or return, subject to our policy terms.

What items are eligible for exchange/return? 

The majority of unused and unworn items, complete with their original tags and packaging, qualify for exchange or return. However, certain items, such as personalized or intimate products, may be non-returnable for hygiene and safety reasons.

How long do I have to request an exchange/return? 

You have a generous window of 30 days from the date of purchase to initiate the exchange or return process. Please ensure you make the request within this timeframe to qualify for a smooth exchange or return process.

Do I have to pay for return shipping? 

In the event that the return is necessitated by a fault on our part, such as a defective or damaged product, we will gladly cover the return shipping costs. However, if you wish to return the item for personal reasons, such as a change of mind, the responsibility for return shipping expenses may fall on you.

Can I exchange an item for a different size/color? 

Absolutely! If you wish to exchange an item for a different size or color, we are pleased to accommodate your request, subject to availability. To ensure a seamless transition, kindly follow our exchange process.

What if I received a damaged or defective item? 

If you find yourself in the unfortunate situation of receiving a damaged or defective item, please do not hesitate to contact our dedicated customer support immediately. We will promptly arrange a return label for you and ensure a replacement is expedited to you.

How long does it take to process an exchange/return? 

Upon receipt of the returned item, we strive to process exchanges or refunds within 2-5 business days. However, during peak periods, processing times may be slightly longer.

Can I return an item bought during a promotional offer? 

Certainly! Items purchased during promotional offers are eligible for return, provided they meet the standard return criteria outlined in our policy.

Can I exchange/return an item bought from your physical store online? 

Unfortunately, items purchased from our physical store must be returned or exchanged in-store, following our in-store return/exchange policy.

How will I receive my refund for a returned item? 

Refunds for returned items will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account.

Do I need to include the original packaging for returns? 

Yes, to qualify for a return, the item must be in its original condition and include the original packaging, tags, and any accompanying accessories.

Can I exchange/return a gift I received? 

Certainly! You can exchange or return a gift, provided you have the gift receipt or the original order details, and it falls within our specified return period.

For any further questions or if you require assistance with our exchange/return process, our friendly customer support team is at your service. Feel free to reach out to us via email (info@somethingskateboards.com) or through the "Contact Us" page on our website. We are here to ensure your experience with our products is smooth and satisfying.